Why Whole Foods Is a Giant In Customer Service
June 26th, 2008 Categories: Alexandria, Green Living
I just wanted to give a quick shout out to Whole Foods on Duke Street in Alexandria for FULLY embracing the idea of reusable grocery bags.
Some of you will remember my article about how hard I was trying with reusable grocery bags – although my biggest problem was just remembering to take them in the store?
Well, last night I dashed over to WF to get a big healthy bag of fresh salad greens and some of my favorite protein bars and – gold star for me – I grabbed a reusable grocery bag out of the trunk.
Shopping done I moved towards the check out lines, all of which were long since it was near closing.
Undaunted, I took my place and whipped out my cloth shopping bag. Minutes later, after receving my 5 cent rebate and feeling proudly green, I picked up my bag – my Giant Food Store bag – and walked out.
My point? The clerk at check out could have called my attention to the fact that I had grabbed (mistakenly) a Giant bag instead of a Whole Foods bag and/or refused me the recycling rebate. Instead he fully embraced the notion of customer service and recycling.
It was more important to serve his customer quickly and efficiently and rejoice in the use of a cloth bag than to be “right.” Good for him, good for the environment, good for Whole Foods.
Virginia
Thanks to my spouse and managing partner for this update on her continuing struggle to “live green.”
P.S. What kind of customer service is your real estate agent giving you?
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